Effective Date: 8/19/2024
1. Introduction
Welcome to Coexist Pets. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to safeguard your information. By using our services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect personal information in various ways, including when you visit our website, sign up for our services, or interact with us directly. The types of information we collect include:
- Personal Information: Name, email address, phone number, and mailing address.
- Pet Information: Pet’s name, breed, age, and health information.
- Payment Information: Credit card details, billing address, and transaction history.
- Behavioral Information: Training goals, progress notes, and video submissions for remote training sessions.
- Website Usage Information: IP address, browser type, pages visited, and other usage data collected via cookies.
3. How We Use Your Information
We use the information collected to provide and improve our services, including but not limited to:
- Service Provision: Delivering personalized dog training programs, scheduling appointments, and providing customer support.
- Communication: Sending updates, promotional offers, newsletters, and important notices regarding your training program.
- Payment Processing: Handling payments and refunds for services rendered.
- Analytics: Monitoring and analyzing trends to enhance user experience on our website and services.
- Compliance: Adhering to legal obligations and protecting the rights and safety of our clients and Coexist Pets.
4. Sharing Your Information
We respect your privacy and will never sell your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: We may share your information with third-party vendors who assist in providing our services (e.g., payment processors, email service providers).
- Legal Requirements: We may disclose your information to comply with legal obligations or to protect the rights, property, or safety of Coexist Pets, our clients, or others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
5. Data Security
We take data security seriously and implement various measures to protect your information from unauthorized access, alteration, or disclosure. These include:
- Encryption: Sensitive data, such as payment information, is encrypted during transmission.
- Access Controls: Only authorized personnel have access to your personal information.
- Regular Audits: We conduct regular security audits to ensure the integrity of our systems.
6. Your Rights
You have the following rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request that we correct any inaccurate or incomplete information.
- Deletion: You can request that we delete your personal information, subject to certain legal restrictions.
- Opt-Out: You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails.
7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device that allow us to recognize you and improve your user experience. You can adjust your browser settings to refuse cookies, but some features of our website may not function properly as a result.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the “Effective Date” at the top of this page.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Coexist Pets
Rachiim Johnson
119 Pennsylvania Ave, Collinsville, IL
info@coexistpets.com
618-477-2573